Question 1

What is a Home Watch service?

Accepted Answer

A Home Watch service provides regular, professional inspections of your property while you're away. We check for issues like water leaks, pest intrusion, HVAC problems, and security concerns, addressing them before they become major problems.

Question 2

How often do you visit properties?

Accepted Answer

We offer flexible scheduling based on your needs. Most clients choose weekly or bi-weekly visits, but we can customize a schedule that works best for you. During hurricane season or other critical times, we increase our monitoring frequency.

Question 3

What areas do you serve?

Accepted Answer

We proudly serve Vero Beach and the Treasure Coast including Indian River Shores, Orchid Island, Sebastian, Fort Pierce, North and South Hutchinson Island, and Wabasso. Our coverage includes premier neighborhoods such as John's Island, Windsor, Riomar, The Moorings, Castaway Cove, Marbrisa, Sea Oaks, Bermuda Bay, Grand Harbor, Harbour Isle, Indian River Club, Ocean Village, and many more. Contact us to confirm service availability in your specific location.

Question 4

What makes you different from other home watch services?

Accepted Answer

We combine professional expertise with a personal touch. You'll have direct communication with your dedicated property manager—no call centers. We treat every property as if it were our own and go above and beyond to ensure your complete satisfaction.

Question 5

How do I get started with your services?

Accepted Answer

Simply contact us to schedule a free consultation. We'll visit your property, discuss your needs, and create a customized service plan. There are no long-term contracts required—we earn your business with every visit.

Question 6

Do you service vacation rentals or only private residences?

Accepted Answer

We primarily focus on private residences and seasonal homes. However, we can discuss your specific situation if you have a vacation rental property that needs monitoring between guests.

Question 7

How long have you been in business?

Accepted Answer

We have years of experience serving the Vero Beach community. Our team brings extensive backgrounds in property management, customer service, and local knowledge of Florida's unique climate challenges.

Question 8

What's included in your inspection reports?

Accepted Answer

Our detailed inspection reports include photographs of your property, documentation of any issues found, actions taken, and recommendations for maintenance or repairs. Reports are sent to you via email after each visit.

Question 9

Do you offer emergency services?

Accepted Answer

Yes! We provide 24/7 emergency response for our clients. Whether it's a storm approaching or an alarm going off, we're here to protect your property and give you peace of mind.

Question 10

Can you coordinate with my vendors and contractors?

Accepted Answer

Absolutely. As part of our Estate Management services, we coordinate with your trusted vendors, oversee work being done at your property, and can even help you find reliable local service providers.

Question 11

What do you check during a home watch visit?

Accepted Answer

We perform a comprehensive inspection including: checking all entry points, testing HVAC systems, inspecting for water leaks and moisture issues, checking electrical panels, running water in all fixtures, inspecting the roof and exterior, checking pool and spa equipment, verifying security systems, and inspecting for pest activity.

Question 12

Do you offer concierge services?

Accepted Answer

Yes, our Concierge Services include pre-arrival preparation, grocery provisioning, vehicle maintenance coordination, dry cleaning pickup and delivery, restaurant reservations, and various errands to make your arrival seamless.

Question 13

Can you manage access for service providers?

Accepted Answer

Absolutely. Our Access Management service includes meeting and supervising contractors, accepting deliveries, providing access for scheduled maintenance, and ensuring your property remains secure while work is being performed.

Question 14

Do you check on pools and spas?

Accepted Answer

Yes, we inspect pool and spa areas during every visit. We check water levels, equipment operation, and overall condition. We can also coordinate with your pool service company and alert them to any issues.

Question 15

Can you water my plants while I'm away?

Accepted Answer

Yes, we offer plant watering as an add-on service. We can water indoor plants, check irrigation systems for outdoor landscaping, and coordinate with lawn care services to keep your property looking its best.

Question 16

Do you handle mail and package collection?

Accepted Answer

Yes, we can collect mail, bring in packages, and prevent accumulation that might signal an unoccupied home. We can forward important mail, store packages securely, or arrange for delivery to your current location.

Question 17

What hurricane preparation services do you offer?

Accepted Answer

We offer comprehensive hurricane preparation including installing storm shutters, securing outdoor furniture and décor, backing up important documents, ensuring generators are fueled and tested, and coordinating with contractors for any necessary repairs before and after storms.

Question 18

What happens after a storm?

Accepted Answer

We conduct post-storm inspections as soon as it's safe to do so. We document any damage with detailed photos and reports, coordinate emergency repairs if needed, file insurance claims on your behalf if authorized, and keep you informed every step of the way.

Question 19

Do you stay in contact during hurricanes?

Accepted Answer

Yes, we maintain constant communication before, during, and after any tropical weather event. We'll provide updates on conditions, preparations taken, and post-storm assessments so you're never left wondering about your property's status.

Question 20

Can you install and remove hurricane shutters?

Accepted Answer

Yes, we can install and remove hurricane shutters as part of our storm preparation services. We coordinate this well in advance of approaching storms and remove them promptly after the threat has passed.

Frequently Asked Questions

We Have Answers

General

Services

Hurricane Prep

Insurance

Pricing

Security

Still Have Questions?

Frequently Asked Questions

We Have Answers

General

What is a Home Watch service?

How often do you visit properties?

What areas do you serve?

What makes you different from other home watch services?

How do I get started with your services?

Do you service vacation rentals or only private residences?

How long have you been in business?

Services

What's included in your inspection reports?

Do you offer emergency services?

Can you coordinate with my vendors and contractors?

What do you check during a home watch visit?

Do you offer concierge services?

Can you manage access for service providers?

Do you check on pools and spas?

Can you water my plants while I'm away?

Do you handle mail and package collection?

Hurricane Prep

What hurricane preparation services do you offer?

What happens after a storm?

Do you stay in contact during hurricanes?

Can you install and remove hurricane shutters?

What if my property is damaged during a storm?

Insurance

Are you insured and bonded?

Does having a home watch service affect my insurance?

What credentials do you have?

Can you help with insurance claims?

Pricing

How much do your services cost?

Do you require long-term contracts?

Are there any hidden fees?

Do you offer discounts for multiple properties?

How do I pay for services?

Security

How do you handle keys and access codes?

Who will be entering my home?

Is my personal information kept confidential?

Do you work with my existing security system?

What happens if my alarm goes off?

Still Have Questions?